Last updated: January 1, 2026
At Kailash Naturals, we strive to ensure customer satisfaction.
Please read our Return & Cancellation Policy carefully before making a purchase.
1. Order Cancellation
- Orders can be canceled within 24 hours of placing the order.
- Orders cannot be canceled once they have been shipped.
- To cancel an order, please contact us immediately.
2. Return Policy
You may request a return if:
- The product is damaged, defective, or incorrect
- The product is unused and in original packaging
- The return request is made within 7 days of delivery
3. Non-Returnable Items
- Personal care or hygiene products
- Customized or made-to-order items
- Gift cards or vouchers
- Items purchased during clearance or sale
4. Return Process
To initiate a return, email us with your order number and reason for return.
Our support team will guide you through the process.
5. Refund Policy
- Refunds are processed after the returned item is inspected.
- Approved refunds are completed within 7–10 business days.
- Refunds are issued to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
6. Exchange Policy
Exchanges are subject to product availability. If unavailable, a refund will be issued instead.
7. Return Shipping
Customers are responsible for return shipping costs unless the product received was damaged or
incorrect.
8. Policy Updates
We reserve the right to modify this policy at any time. Changes will be effective immediately
upon posting on this page.
9. Contact Us
For questions regarding this policy, contact us at: